Frequently Asked Questions - SkinBaron

SkinBaron is a German marketplace for CS:GO, DotA 2, TF2, Rust and H1Z1 skins. It works similar to the well known Steam market. The big difference is, that the seller can actually withdraw his balance in real money, because it is not steam wallet balance. Because of this advantage, prices are lower than on the steam market. Sellers and buyers both profit from this benefit! Furthermore we provide protection during trading and payment through our escrow system. You have to be at least 18 years old and you have to own a steam account to use our site.

Below you can find detailed instructions about how to buy and sell on SkinBaron.

How does our escrow system work?

SkinBaron acts as a trustee for all your purchases and sales, so that scams are not possible. This means that the trade of the skins and the entire payment process are handled by SkinBaron
Our buyer guarantee: If you buy skins on SkinBaron, you will receive your purchase within minutes from our SkinBaron bots on Steam.
Our seller guarantee: If you sell skins on SkinBaron, you will receive the sales revenue immediately after the sale as a credit to your SkinBaron account and you can instantly withdraw it as real money or use it to purchase other skins.

How do I contact the support ?

You can contact the support directly via our "contact form". In addition, you can click on your avatar in the top right corner where you will see the menu item "Support" on the left. Here you can find an additional way to contact the support and an overview of all previous support tickets.

Does SkinBaron offer any kind of partnership?

You own an Esports team, you are a YouTuber/Streamer or Influencer and looking for a partnership? SkinBaron is always looking for serious and highly professional partners.
If you are interested please send a detailed partnership request via mail to: info@skinbaron.de

Increase your trust level

If you increase your trust level your limit for depositing and withdrawal will be higher.
You can increase your trust level by uploading a picture of the front- and backside of your ID in addition to a bill on which your full name and address is visible
Further information on how to increase your trust level can be found right here.

SkinBaron API

With our SkinBaron API you can automate processes on our marketplace such as buying, selling and canceling offers.
You need our approval to use the API. For this, please sign into steam and write us a support ticket, or send a mail to info@skinbaron.de including your nickname and your SkinBaron API request.
To ensure maximum security every single API functionality can be switched off and on individually.
You can find a detailed documentation for the API at: https://skinbaron.de/misc/apidoc/

Buy & Sell

How do I buy on SkinBaron?

Log in to SkinBaron via your steam account
Be sure that your privacy settings on Steam and your inventory are set to public
If you haven’t set up your Steam tradelink in your SkinBaron account yet please look right here
Select one or more skins and add them to your cart
Press “checkout” and select your payment method. Afterwards you can finalize your purchase by clicking “Buy now”.
Shortly afterwards you will receive a trade offer of our SkinBaron Bots on Steam
Accept the trade offer and complete your purchase
Do you have issues with your purchase? Our support will help you along

How do I sell on SkinBaron?

Log in to SkinBaron via your steam account
Be sure that your privacy settings on Steam and your inventory are set to public
If you haven’t set up your Steam tradelink in your SkinBaron account please look right here
Press “Sell” on the top right corner in the navigation bar
Select the skins you want to sell through your inventory. You can choose which skins and from which game you want to sell skins.
Set your price or use our price suggestion
Press “create offer”
Shortly afterwards you will receive a trade offer of one of our SkinBaron Bots on Steam
Accept the trade offer and complete your SkinBaron offer. It can take some minutes until your offer is shown in the market. If you are searching for your CS:GO skin please also look for tradelocked items.
As soon as someone buys your skin on the market the sales value will be credited to your SkinBaron account
Do you have issues with your sale? Our support will help you along

Tradelock? What does that mean?

Since the CS:GO update from March 30th 2018 CS:GO Items automatically are tradelocked 7 days after they have been traded. The tradelock always ends at 7am (GMT) of / or after the last tradelocked day. So in worst case the tradelock lasts actually 8 days. Rust, TF2 and H1Z1 are not affected!SkinBaron has no influence on this lock neither can we bypass this. In consequence, skins which have been sent to SkinBaron and the offer has been canceled, can not be sent back to your Steam account until the tradelock of these items is over. Tradelocked items which are offered on SkinBaron, can be bought with the mentioned tradelock. The buyer can receive the skin on steam when the tradelock is over. Until then the skin will remain at SkinBaron or the SkinBaron Inventory which is accessible through your profile. The seller will receive his money instantly after the purchase has been done.

Starting from May 25th 2020 DotA 2 Items also automatically are tradelocked 7 days after they have been traded.

How do we determine our price suggestions?

Our price suggestions are calculated by 78% of the Steam marketplace average.This value is calculated by all sales on the steam market of the last 7 days. The mentioned percentage has shown that prices at this value decrease the time it takes until your skin is actually sold. Of course you can choose the sales price you desire. Please mind that high prices can lead to very long sales time or that your skin will not be bought at all. You can find a rough estimation on the “Sell” page.

How do we sort our items by popularity ?

Our sort function "popularity" is based on the amount of sales which have been made for that specific item in the last 30 days. It is very useful for stackable items like keys, cases, stickers or graffitis.

How do I change the price for my already listed items ?

Press on your Avatar picture on the top right
Go to the navigation bar on the left and select “Sales”
Use the pen icon which is displayed right behind the price of the item to edit the price
Select the desired price and accept via the check mark

How do I cancel my offers ?

Press on your Avatar picture on the top right
Go to the navigation bar on the left and press “Sales”
Use the checkbox on the left and select the items you want to cancel (You can select multiple items)
Press “cancel selected offers”
Shortly afterwards your Skins appear in the SkinBaron Inventory
Do you have issues with your cancelling offers? Our support will help you along

Please mind, that items which are still tradelocked cannot be sent to your account before the 7 day tradelock of the individual item by Valve is over!

Why do I not receive a trade offer ?

There are multiple reason why you possibly cannot receive any tradeoffers:

You recently changed or installed the Steam-Authenticator. Usually this happens after the first time activation of the Authenticator or after you have changed your mobile phone or phone number. Changing your steam password also leads to a temporary trade ban. You can get further informations if you try to trade with another person on Steam.
Your tradelink which you have set up in your SkinBaron profile is not valid or not valid anymore. Please check that your tradelink set in your SkinBaron profile is identical to the one on Steam.
You have a VAC-, trade-, or community-ban. In conclusion your account cannot execute any trades anymore. If you have already bought items please contact our support.
Your Inventory is full. Your CS:GO Inventory can handle up to 1000 Items. If you already reached that limit you need to clear your inventory for the number of items you want to receive

What’s the SkinBaron 2-Factor-Authorization?

To protect you and your items from scam SkinBaron is offering a 2-factor-authorization via E-Mail. You can switch that service on and off in you personal profile at “Account security”. We recommend to leave it turned on.

Why has my trade offer been canceled ?

All received trade offers of our SkinBaron bots, while buying or selling, are valid for 10 minutes. If you do not accept the trade in this time period you can resend the offer via your SkinBaron profile.
For purchases press on the top right on your avatar and go to your profile. Press “purchases” in the navigation bar on the left. Looking at your trade you can find the button “resend offer”.

For pending sales or retrieved items you can find the same menu under your “Sales” tab. Next go to “pending sales” or check “retrieved items” in your SkinBaron inventory. You can resend your offer in both menus.

Deposit and withdrawal

How do I deposit money to my SkinBaron account?

Press on your Avatar on the top right
Go to the navigation bar on the left and press “My Account”
Choose the type of deposit you want to use and follow the instructions carefully

Which payment methods are supported by SkinBaron ?

SkinBaron is offering a variety of payment methods, so you can deposit money fairly easy or pay for your purchase.
On SkinBaron you can pay for your purchase directly via SOFORT, bank transaction or Paysafecard. You can also deposit money using these methods. Using standard bank transaction (IBAN SEPA or SWIFT) is limited for depositing money only.

You can withdraw your money using bank transaction (IBAN SEPA or SWIFT). Withdrawal amount has to be at least 5,00 € for SEPA bank transactions and 100 € for SWIFT bank transactions.
Depending on your payment method there might be additional fees. You can find a overview below in the topic Fees

How long does a withdrawal take?

SkinBaron is processing and transmitting all withdrawals within 24 hours. However withdrawals via bank transfer (IBAN SEPA) can take 2-4 working days until the amount is credited to your account. SWIFT transaction usually take about 5-7 working days.

Why do I have a payment and withdraw limit ?

To ensure safety of the buyer and seller, certain payment methods feature daily limits. If this limit is not sufficient for your purpose you can increase your trust level. Further information are provided right here.

Can I refund money which I have already deposited to my SkinBaron account?

Yes, this is possible. You can do this on your own by withdrawing the deposited amount via the same payment method you used for depositing. If you used a method for depositing which is not permitted for withdrawal please use bank transaction (IBAN).

I have made a deposit via bank transaction (IBAN SEPA or SWIFT) but my account has not been credited yet
Standard bank transactions (IBAN SEPA) usually take from 1 to 3 days until they are credited to our bank account. We would appreciate if you wait at least those 3 days before contacting our support. SWIFT bank transactions can take even longer. Please wait for at least 5 working days before contacting our support. Please mind that banks do not process any transactions on the weekend. Thus your transactions which have been made on thursday or friday usually arrive on the beginning of the next week at our bank account.
If you have not been credited any money after 3 (or 5 for SWIFT) working days, please contact our support with following information:

Name of the person holding the bank account
Transaction amount
Date of transaction
IBAN / account number of the account
Payment reference
If you can add a picture of the transaction in your bank account this usually helps us a lot

Fees

Sell

SkinBaron charges a sales fee of 15 %. This fee is rounded up to the next Euro-Cent, which means that the minimum fee per sale is 0,01€. The sales fee includes VAT.

Here you can find an overview of all sales fee:

	Usual offer	Private offer*
General	15 % of the sales price	7,5 % of the sales price
CS:GO Items Value > 2000€	2 % of the sales price	1 % of the sales price

*Private sales (private offers) only cost 50 % oft he usual sales fee. Private sales is a good alternative, if you already have a buyer for your item but still want to ensure safety of your trade and sale via SkinBaron. These offers are not publicly listed on the marketplace and therefore not visible for other buyers. Alle fees are rounded up to the next Euro-Cent, which means that the minimum fee per sale is 0,01€. The sales fee includes VAT.

Purchase and Withdrawal

SkinBaron charges a marketplace fee of 5 % to cover the cost of fraud prevention. This fee is not applied if the buyer pays with SkinBaron account balance or money from vouchers because we don't have additional work or losses through fraud in those cases. The purchase fee includes VAT.

Payment fees for direct purchases:

Payment method	Payment Fee	Withdrawal
Bank transfer (IBAN SEPA / SWIFT)	Free of charge	Free of charge*
„SOFORT“-transaction	Free of charge	-
Paysafe	10% of the transaction amount	-
Zen (G2A Pay)	0,35€ per transaction	-

- All payment fees include VAT.

* It is possible that additonal fees are charged by your payment provider when withdrawing via IBAN (SEPA). SWIFT transaction will cause additional fees charged by your bank. Please contact your bank ahead to get further informations about how many fees will be charged. Please understand that SkinBaron is not responsible for these fees. Those potential fees can vary depending on the currency of the account, the transaction volume and other contractual agreements that you have made your bank.

Unfortunately we cannot send SWIFT withdrawals to the following countries due to AML restrictions:
Egypt, Afghanistan, Burundi, Guinea, Guinea-Bissau, Iraq, Iran, Yemen, Democratic Republic of the Congo, Democratic People's Republic of Korea, Lebanon, Libya, Mali, Myanmar / Birma, Nicaragua, Zimbabwe, Federal Republic of Somalia, Sudan, South Sudan, Syria, Venezuela, Central African Republic, Qatar, United Arab Emirates

Payment fees for deposits to your SkinBaron balance:

Payment method	Fee
Bank transfer (IBAN SEPA / SWIFT)	Free of charge
SOFORT-payment	5 % of the transaction amount
Paysafe	15% of the transaction amount
Zen (G2A Pay)	5 % of the transaction amount + 0,35€

- All payment fees include VAT.

SkinBaron Giftcard / Voucher code

Where can I redeem my SkinBaron Giftcard / Voucher code?

Giftcard / Voucher codes which you have received as physical Giftcard or digital code can be redeemed in your profile in the section My Account - "Voucher Codes". Please mind that you have to be logged in. After redeeming your code your balance will be added instantly.

You can also use your code directly in the shopping cart during checkout. Please mind that the value of your Giftcard code has to be higher than the value of your purchase. The remaining value of your Giftcard code will be credited to your account balance.

My code does not work / is invalid ?!

Giftcard / Voucher codes can only be used once. If you typed in your code by hand, please double check if every character is correct. If you copy and pasted your code please check if you copied any spaces with(in) your code and delete them.

Your Giftcard / Voucher code might have a limited validity. If that is the case you can find the information on your physical Giftcard or it has been sent to you along with the digital code. If your code has expired we cannot refund it.

How to withdraw my SkinBaron Giftcard / Voucher code?

Balance which has been added via Giftcard / Voucher codes cannot be withdrawn. You can only use it to make purchases on SkinBaron.de

Where can I purchase SkinBaron Giftcards / Voucher codes?

Giftcard / Voucher codes can not be bought on SkinBaron.de or other websites. You can only receive them during promotions at events or our partners (e.g. on FACEIT). If you are unsure if someone is offering you a real Giftcard / Voucher code please contact our support.

Are Steam Giftcards and SkinBaron Giftcard / Voucher codes the same?

No, Steam Giftcards are not the same as SkinBaron Giftcard / Voucher Codes and can only be redeemed on Steam. SkinBaron Giftcard / Voucher Codes can only be redeemed on SkinBaron.de

General

Buy and Sell

Deposit and withdrawal

Fees

SkinBaron Giftcard / Voucher code